Privacy Policy
Data controller
Yakushima Adventure Journey Co., Ltd. (Yakushima DMC)
Email: yakushima.adventure.journey@gmail.com
1. Information we collect
- Contact details: name, company, email address, phone number, WhatsApp ID/number.
- Booking details: travel dates, number of guests, arrival/departure schedule, preferences/requests.
- Message content sent via the contact form, email, or WhatsApp.
- Technical data: basic access logs (e.g., IP address, user agent) and analytics via Google Tag Manager (if enabled on your browser).
2. How we use the information
- To respond to inquiries, create quotations, and coordinate bookings.
- To provide operational updates and support during travel.
- For record-keeping related to transactions and customer support.
- To improve website and services (analytics in aggregated form).
3. Sharing with third parties
- We may share necessary information with suppliers and partners (e.g., accommodation providers, vehicle providers) to fulfill the booking.
- We do not sell personal information to third parties.
- We may disclose information if required by law or to protect safety and legal rights.
4. International transfers
Communications tools (e.g., WhatsApp/email/analytics) may process data on servers outside Japan depending on the provider’s infrastructure.
5. Data retention
We retain personal information only as long as necessary for the purposes above and for legal/accounting obligations.
6. Security
We implement reasonable security measures to protect information, but no method of transmission over the internet is 100% secure.
7. Your choices and rights
- You may request access, correction, or deletion of your information where applicable.
- To make a request, contact us at yakushima.adventure.journey@gmail.com.
8. Cookies and analytics
We may use analytics via Google Tag Manager. You can limit cookies via your browser settings. Some site functions may not work properly if cookies are disabled.
9. Contact form notes
When you submit the form, your data is sent to our email via server-side processing (contact.php). Please avoid sending highly sensitive information.